Returns & Refunds

7-Day Returns

You may request a return within 7 calendar days from the date your order is delivered.

For change-of-mind or sizing returns, eligible items may be returned for:

• An exchange, subject to stock availability; or
• SNVTCHED store voucher for the value paid for the returned item.

We do not offer refunds to the original payment method for change-of-mind or incorrect-size returns.

Return Conditions

To be eligible for a return, your item must be:

• Unworn and unused
• Unwashed
• Unaltered
• Undamaged
• Returned with all original tags attached
• In its original condition

Please take care when trying on your piece. We cannot accept items showing signs of wear, including makeup, deodorant, perfume, body odour, fake tan, stains or other marks.

SNVTCHED reserves the right to decline a return where an item does not meet the conditions above.

Exchanges

If you’d like another size, you may request an exchange within the 7-day return period.

All exchanges are subject to stock availability. We cannot reserve or guarantee replacement stock while your return is in transit.

If your requested size or item is unavailable once your return has been processed, you may choose to:

• Receive store voucher; or
• Wait for the next restock, where available.

Restocks generally take place monthly, although timing and availability may vary by product and size.

If you choose to wait for a restock, we will add you to the relevant restock list and notify you by email once the item becomes available again.

A restock is not guaranteed, and certain styles, colours or sizes may not be replenished.

Store Vouchers

For eligible returns, a store voucher will be issued for the amount actually paid for the returned item, after any discounts or promotions applied to the original order.

Original shipping charges are not included in the store-voucher amount.

A store voucher can be used toward a future purchase on the SNVTCHED website and cannot be exchanged for cash. This applies only to eligible voluntary change-of-mind or sizing returns and does not replace any cash refund required by applicable law.

Return Shipping

For change-of-mind and sizing returns, return shipping costs are the customer’s responsibility.

We strongly recommend using a tracked shipping service, as SNVTCHED cannot be responsible for return parcels that are lost or damaged before reaching us.

Original shipping fees are non-refundable for change-of-mind and sizing returns.

Sale & Final-Sale Items

Items marked Final Sale are not eligible for change-of-mind returns, exchanges or store vouchers.

Any statutory rights you may have in relation to faulty, defective, incorrect or misdescribed goods are not affected.

Faulty, Defective or Incorrect Items

If you’ve received an item that is faulty, defective, materially different from what was ordered, or the incorrect item, please contact us as soon as possible at hello.snvtched@gmail.com with:

• Your order number
• A description of the issue
• Clear photographs and videos showing the item and the issue, where applicable

Once we’ve reviewed your request, we’ll let you know the next steps.

Where the item is confirmed to be defective, incorrect, misdescribed or materially different from what was ordered, SNVTCHED will bear the applicable return and/or re-delivery costs. Depending on the circumstances and your rights under Malaysian consumer law, the remedy may include repair, replacement or a refund. Where you are legally entitled to reject the item and receive a refund, the refund will be returned to your original payment method or provided as the equivalent cash value; it will not be replaced with a store voucher.

How to Request a Return

To start a return, email hello.snvtched@gmail.com within 7 days of receiving your order with:

• Your order number
• The item you would like to return
• Your reason for returning it
• Whether you would prefer an exchange or store voucher

For a voluntary change-of-mind or sizing return, please do not send the item before contacting us. We will provide the return instructions and return address once the voluntary return request has been approved.

The prior-approval requirement applies only to voluntary change-of-mind and sizing returns. It does not remove, restrict or make prior approval a condition of any statutory claim or remedy relating to faulty, defective, incorrect or misdescribed goods.

Processing Your Return

Once we receive your return, we’ll inspect the item to make sure it meets our return conditions.

If approved, your exchange or store voucher will be processed and we’ll notify you by email.

Please allow 3-5 business days after your return reaches us for it to be inspected and processed.

Your Consumer Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or limit any rights or remedies available to you under applicable Malaysian consumer protection laws.