Ordering With Us

Ordering from SNVTCHED is simple. All orders are placed through snvtched.com, and a SNVTCHED account is required to complete your purchase.

Before You Order

Before placing your order, we recommend reviewing the product information and our Size Guide carefully.

As fit may vary depending on the design and individual measurements, please ensure that you select the correct size, colour and product before completing your purchase.

Please note that product colours may appear slightly different depending on your device or screen settings and the lighting used in product photography.

For information regarding changes, cancellations, returns or refunds after an order has been placed, please refer to our Returns & Refunds Policy.

Creating an Account

A SNVTCHED account is required to place an order.

Creating an account allows you to:

• View your previous orders.
• Manage your account and personal information.
• Enjoy a faster and more convenient checkout experience for future purchases.
• Access selected member benefits, promotions or launches that SNVTCHED may introduce from time to time.

Please ensure that the information associated with your account is accurate and up to date.

How to Place an Order

Step 1 — Select Your Item

Browse our collection and select the product you would like to purchase.

Choose your preferred size, colour and any other available product options, then click “Add to Cart.”

Step 2 — Review Your Cart

Once you have added the items you would like to purchase, click the shopping bag icon in the top-right corner of the website to review your cart.

Check your selected products, sizes, colours and quantities carefully before proceeding.

Please note that adding an item to your cart does not reserve it. Stock is only secured once your payment has been successfully completed and your order has been confirmed.

Step 3 — Apply a Promotional Code

If you have a valid SNVTCHED promotional or discount code, enter it in the designated field on the cart page before proceeding to checkout.

Please ensure the discount has been successfully applied before continuing.

Promotional codes cannot be applied retrospectively once an order has been successfully placed. Please refer to our Payment & Pricing page for further information regarding promotional codes.

Step 4 — Proceed to Checkout

Proceed to checkout and ensure that you are signed into your SNVTCHED account.

Enter and carefully review your billing, contact and shipping information.

Please ensure that your name, email address, phone number, delivery address and postcode are complete and accurate before continuing.

Customers are responsible for providing accurate delivery information. Please refer to our Shipping & Delivery page for information regarding incorrect or incomplete addresses and failed deliveries.

Step 5 — Complete Payment

Select one of the available payment methods and complete your payment.

Your order is only confirmed once payment has been successfully completed.

For information about our accepted payment methods, payment difficulties, pricing and promotions, please refer to our Payment & Pricing page.

Step 6 — Order Confirmation

Once your payment has been successfully completed and your order has been confirmed, an order confirmation email will be sent to the email address associated with your order.

Please review your confirmation carefully.

If you have not received your order confirmation within 24 hours, please check your spam or junk folder first. If you are still unable to locate it, contact us through our Contact Us page.

Order Processing

All SNVTCHED products available for purchase are stocked items. We currently do not offer pre-order or made-to-order products.

Confirmed orders are normally processed within 1–3 business days, Monday to Friday, excluding Malaysian public holidays.

Processing time is separate from courier delivery time. Please refer to our Shipping & Delivery page for complete delivery estimates and shipping information.

Tracking Your Order

Your tracking number is not included with your initial order confirmation.

Once your order has been processed and dispatched, your tracking information will be sent to you separately by email.

You can use the tracking information provided to monitor the progress of your delivery.

Please allow some time after dispatch for the courier’s tracking system to register and update your parcel.

Product Availability

We make reasonable efforts to ensure that the stock availability displayed on our website is accurate.

In the unlikely event that an item becomes unavailable after you have successfully placed and paid for your order, we will contact you as soon as reasonably possible.

Where appropriate, you may be offered the option to:

• Select an alternative available item; or
• Receive a refund for the unavailable item.

Any alternative product will be subject to availability and any applicable difference in price.

Order Changes, Cancellations, Returns & Refunds

Please select your products, sizes, colours and delivery information carefully before completing your order.

Requests relating to order changes, cancellations, returns, exchanges or refunds are subject to our Returns & Refunds Policy.

Please refer to that policy for the applicable conditions, eligibility requirements and instructions before requesting a change or return.

Need Help?

If you need assistance with placing an order or have questions regarding an existing order, please reach out to us through our Contact Us page.

When contacting us about an existing order, please provide your order number and the email address associated with your order so that we can assist you more efficiently.