Shipping & Delivery

We currently deliver exclusively within Malaysia, covering both West Malaysia (Peninsular Malaysia) and East Malaysia (Sabah, Sarawak and Labuan).

All SNVTCHED orders are fulfilled from available stock. We currently do not offer pre-order or made-to-order items.

Order Processing

Processing time: Orders are processed within 1–3 business days, Monday to Friday, excluding Malaysian public holidays.

Orders placed after 6:00 PM will be considered received on the following business day. Orders placed on weekends or public holidays will be processed from the next business day.

Once your order has been processed and dispatched, you will receive your tracking information so you can follow the progress of your delivery. Please allow some time for the courier’s tracking system to update after receiving your tracking number.

Shipping Within Malaysia

All orders are shipped via Pos Laju.

Delivery Area	Shipping Fee	Estimated Delivery After Dispatch
West Malaysia	RM7–RM10	1–3 business days
East Malaysia	RM10–RM15	3–7 business days

Shipping fees vary depending on the delivery region and will be calculated accordingly during checkout.

Please note that the estimated delivery period begins after your order has been processed and dispatched. Our standard processing period of 1–3 business days is separate from the courier’s estimated delivery time.

Delivery to certain remote or outskirt areas may require additional time.

Tracking Your Order

Once your parcel has been dispatched, tracking details will be sent to you using the contact information provided with your order.

Please ensure that your email address and other contact information are entered correctly when placing your order.

Tracking information may not become active immediately after dispatch. Please allow time for Pos Laju’s tracking system to register and update your parcel.

Incorrect or Incomplete Delivery Information

Customers are responsible for ensuring that all delivery information provided at checkout is complete and accurate, including the recipient’s name, delivery address, postcode and contact number.

SNVTCHED will not be responsible for failed deliveries resulting from incorrect or incomplete information provided by the customer.

If a parcel is returned to us due to an incorrect or incomplete address, an unsuccessful delivery attempt, failure to collect the parcel, or other circumstances attributable to the recipient, the customer will be responsible for any associated costs.

Where a new shipment is required, the customer will need to place a new order and bear the applicable shipping charges.

Lost or Damaged Parcels

If you believe your parcel has been lost in transit or if your order arrives damaged, please contact us through our Contact Us page as soon as possible.

Our team will assist you in reviewing the issue and, where appropriate, raising the matter with Pos Laju.

For issues involving damaged products, returns, exchanges or refunds, please also refer to our Return & Refund Policy for the applicable terms and eligibility requirements.

Delivery Delays

While we aim to have every order delivered within the estimated time frame, courier delivery times are estimates and cannot be guaranteed.

Delivery may be affected by circumstances outside SNVTCHED’s reasonable control, including courier disruptions, severe weather, public holidays, high-volume periods, service interruptions or other unforeseen events.

SNVTCHED is not responsible for delays caused by the courier or circumstances outside our reasonable control. However, if you experience an unusual delay with your order, please contact us and we will assist where possible.

Need Help?

If you have any questions about your order, delivery or tracking, please reach out to us through our Contact Us page.