Privacy Policy

Last Updated: September 2026

This Privacy Policy explains how SNVTCHED, operated by Navisa Studio (“SNVTCHED”, “we”, “us” or “our”), collects, uses, stores and discloses personal data when you visit snvtched.com, create an account, make a purchase, contact us, subscribe to our communications or otherwise use our services.

We are committed to handling your personal data responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and its applicable amendments.

By using our website and providing your personal data to us, you acknowledge the practices described in this Privacy Policy.

Personal Data We Collect

Depending on how you interact with SNVTCHED, we may collect the following information:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and purchase history
• Account information
• Information you provide when contacting us
• Information you provide when subscribing to our newsletter or marketing communications

We only collect personal data that is reasonably necessary for operating our website, processing orders, providing our services and communicating with you.

Account Information

When you create an account with SNVTCHED, we may retain information associated with your account to provide account functionality, maintain your order history and make future purchases easier.

You are responsible for keeping your account credentials confidential and for ensuring that the information associated with your account remains accurate.

Payment Information

Payments made through SNVTCHED are processed by third-party payment service providers.

SNVTCHED does not directly store your complete credit or debit card details. Payment information required to complete your transaction is processed by the applicable payment provider in accordance with its own security and privacy practices.

We may receive limited information relating to your payment, such as payment status, transaction references and other information necessary to confirm and manage your order.

How We Use Your Personal Data

We may use your personal data to:

• Create and manage your SNVTCHED account.
• Process, confirm and fulfil your orders.
• Arrange delivery of your purchases.
• Provide order and delivery updates.
• Process returns, refunds and other customer service requests.
• Respond to enquiries submitted through our Contact Us page.
• Communicate with you regarding your account or purchases.
• Send newsletters, promotional emails and marketing communications where applicable.
• Send abandoned-cart reminders where applicable.
• Maintain records of transactions and customer interactions.
• Prevent, detect and address fraudulent, unauthorised or improper use of our website and services.
• Maintain and improve the security and operation of our website.
• Comply with applicable legal, regulatory, accounting and administrative requirements.

Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your email address to send you information about SNVTCHED products, collections, promotions, launches and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the relevant communication.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications relating to your orders, payments, deliveries, account or customer service requests.

SNVTCHED currently does not use your personal data for SMS or WhatsApp marketing.

Website & Technical Data

When you visit snvtched.com, certain technical information may be processed automatically by our website, hosting infrastructure or other services necessary to operate the website.

This may include information such as:

• IP address
• Browser and device information
• Pages requested or visited
• Date and time of access
• Basic website and server logs
• Cookies or similar technologies necessary for website functionality

This information may be used to operate, secure, troubleshoot and maintain the website.

SNVTCHED does not currently use customer information for advertising remarketing or advertising audience profiling.

If we introduce additional analytics, advertising or tracking technologies in the future, this Privacy Policy and, where appropriate, our consent mechanisms will be updated accordingly.

Cookies

Our website may use cookies and similar technologies that are necessary for the operation of the online store.

These technologies may be used for functions such as maintaining your shopping cart, keeping you signed into your account, remembering certain website preferences, supporting checkout and maintaining website security.

Additional cookies or similar technologies may be introduced as our website and services develop. Where required, we will provide appropriate information and consent options regarding their use.

Sharing Your Personal Data

We do not sell your personal data.

We may disclose or provide access to personal data where reasonably necessary to third parties that help us operate SNVTCHED and fulfil your orders.

These may include:

• Payment service providers to securely process payments and transactions.
• Delivery and logistics providers, including Pos Laju or other delivery partners used to deliver your order.
• Website and e-commerce service providers, including services used to operate our WooCommerce store.
• Hosting and infrastructure providers used to operate and secure our website.
• Professional advisers, regulators, government authorities or law enforcement agencies where disclosure is required or permitted by applicable law.

We aim to disclose only the information reasonably necessary for the relevant third party to perform its function.

Third-party service providers may process information in accordance with their own applicable privacy and data protection obligations.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, regulatory, fraud-prevention and dispute-resolution requirements.

Information associated with a SNVTCHED customer account may generally be retained while the account remains active.

If you request deletion of your account, we will remove or delete personal data where reasonably possible and legally permitted. Certain information, including transaction and order records, may need to be retained after account deletion where required for legitimate business records or applicable legal, accounting, tax or regulatory obligations.

When personal data is no longer reasonably required, we will take appropriate steps to delete, anonymise or otherwise securely dispose of it.

Security of Your Personal Data

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or data storage system can be guaranteed to be completely secure. You should also take reasonable precautions to protect your account information and password.

Your Personal Data Rights

Subject to applicable Malaysian law, you may have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent to certain processing where applicable.
• Opt out of direct marketing communications.
• Request deletion of personal data where applicable and legally permitted.
• Raise questions or concerns regarding how your personal data is collected, used or handled.

Some requests may be subject to legal limitations or retention requirements.

To make a privacy-related request, please contact us through our Contact Us page.

Third-Party Services

Our website may rely on third-party services to provide functions such as payment processing, hosting, e-commerce functionality and delivery.

These third parties may process personal data as necessary to provide their respective services and may maintain their own privacy policies and data handling practices.

SNVTCHED is not responsible for the privacy practices of third-party websites or services that are outside our control.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or applicable legal requirements.

Any updated Privacy Policy will be published on this page and the Last Updated date will be revised accordingly.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal data.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your personal data rights or have concerns about how your personal data has been handled, please reach out to us through our Contact Us page.